Healthcare Careers 1 of 3: Professionalism in Allied Health (Certification Prep PS-1011N)

About This Course

MedCerts PS-1011N is the foundations course 1 of 3 in their online healthcare careers industry certification prep programs. PS-1011N is a required introductory course for either the HI-1100 Medical Billing Specialist program for the target certification: Certified Billing and Coding Specialist (CBCS) or for the HI-3100 Electronic Health Records Specialist program for the target certification: Certified Electronic Health Records Specialist (CEHRS) from the National Healthcareer Association (NHA). To achieve a certification, students must successfully complete all three required courses, earn a high school diploma or GED within the next 12 months, create an account on the NHA Certification Portal, and register to complete the CBCS or CEHRS national certification exam either at your school, a PSI testing center near you, or through live remote proctoring at the location of your choice.
This course will benefit anyone considering a career in allied health, as well as those already working the field. Allied Health Professionals must be committed to the key attributes of professionalism and strive to reflect this within the delivery of patient-centered, safe, and effective care. “Professionalism” is a broad term which reflects many different skills and abilities. For an individual to exhibit professionalism, they must be armed with specific skills and abilities that do not always show up within certification requirements, or even within career training curriculum. Soft skills are hard to measure and are typically less well-defined than hard skills. However, soft skills are what set many job candidates apart. Professionalism is not just what one knows. It is how one does their job, how one behaves, and how one comes across as they interact with others.
The purpose of this course is to support students with soft skills training that will provide the tools needed to demonstrate a higher level of professionalism on the job. Key components of the course focus on patient interaction, proper office behavior, medical ethics, diversity and cultural bias, emotional strength, professional appearance, and communication. The course maintains a focus on the key attributes that are true markers of professionalism.
This course was created with input from healthcare professionals working in the field, healthcare employers that hire our graduates, professional educators, and even former MedCerts students. The end-result is a collection of modules that touch on the soft skills that are truly important in the real world of allied healthcare. In this course, students are engaged through scenario-based learning that allows for real interaction with virtual coworkers and patients. Additionally, game-based activities keep students engaged and entertained throughout their learning journey. Prerequisites:  High school level reading and writing skills

Course Objectives: Upon completion of this course, students will be able to...

• Demonstrate an understanding of the expectations of an allied healthcare professional in the workplace
• Define self-talk and its effect on performance and the patient experience
• List strategies for demonstrating a positive attitude and managing change
• Discuss the keys to successful time management
• Explain desired attributes of the healthcare professional
• Discuss emotional intelligence and its positive impact on patients
• Describe emotional workplace challenges
• List advantages of optimism and disadvantages of pessimism
• Define and set goals to increase self-esteem and emotional strength
• Define the key skills to building trusting relationships with coworkers and patients
• Discuss the importance of conveying empathy
• Demonstrate understanding of the vital skills necessary for multicultural competence
• List the five conflict management styles and discuss conflict resolution skills
• Demonstrate understanding of how to reframe and eliminate conflict with coworkers and patients
• Explain the importance of teamwork and impact on the patient
• List communication skills and describe their contribution to problem solving
• Discuss challenges and solutions for interaction with special patient groups
• Demonstrate understanding of how professional communication skills contribute to a successful patient care experience and patient satisfaction
• Maintain solution-oriented conversations, manage conflict, and build self confidence
• Explain professional behavior and how to model it
• List appropriate professional attire and personal hygiene
• Discuss the importance of following rules and regulations and confidentiality guidelines
• Demonstrate understanding of critical thinking and taking accountability as a contributing team member

Course Outline:

Lesson 1 - Managing Work Expectations and Patient Interactions

Lesson 2 - Managing Emotions

Lesson 3 - Work Relationships and Patient Interactions

Lesson 4 - Successful Interactions and Professional Communication

Lesson 5 - Professional Behavior for Allied Health Careers

Final Assessment – Professionalism in Allied Health

Resources Included: This course includes additional learning resources provided as a supplement to the core training components. Students are required to complete several of these supplements within the course. These may include interactive elements, simulations, and game-based learning. Some supplements, such as a course textbook or ebook, may reference additional activities or assignments as well. While students are not required to submit these additional activities, MedCerts strongly encourages students to utilize these resources to allow for a more comprehensive learning experience, increase the likelihood of subject matter retention, and better prepare for certification success.
MedCerts’ highly immersive courses utilize up to 12 unique eLearning components designed to keep students engaged, stimulated, and entertained throughout their training. The eLearning Components in the course may include instructor-led video lectures, animations, demonstrations, simulations, 3D interactive training environments, games, activities, assessments, and more. These activities are designed to translate into critical skill-building and preparation for a new career. This multi-sensory delivery method provides students with a solid foundation for their overall education.
This course includes the following instructional content: Professionalism for Allied Health (MedCerts)--Recorded Video-Based Lecture/Instruction; Professionalism for Allied Health (MedCerts)--Skill Presentations and Knowledge Checks; and Professionalism for Allied Health Immersive 3D Environment (MedCerts)--Critical Thinking Interactivity.

Additional Costs: None

Scoring System: Michigan Virtual does not assign letter grades, grant credit for courses, nor issue diplomas. A final score out of total points earned will be submitted to your school mentor for conversion to their own letter grading system.

Time Commitment: Semester sessions are 18-weeks long: Students must be able to spend 1 or more hours per day in the course to be successful. Summer sessions are 10 weeks long: Students must be able to spend a minimum of 2 or more hours per day, or about 90 hours during the summer, for the student to be successful in any course. Trimester sessions are 12-weeks long: Students must be able to spend 1.5 or more hours per day in the course to be successful.

Technology Requirements: Students will require a computer device with headphones, a microphone, webcam, up-to-date Chrome Web Browser, and access to YouTube. MedCerts programs require a PC, Mac, or Chromebook device for training. Google Chrome is the preferred browser for training. Please note, while some activities may work on a mobile device or tablet, MedCerts programs are not designed to be used on these devices. Mobile devices and tablets are therefore not considered supported devices.

Ensure that your school or district network and device administrator establishes network access permissions or exceptions for online resources relevant to the course in which you are choosing to enroll. Ref., Michigan Virtual Course Allow List

Please review the Michigan Virtual Technology Requirements.

Instructor Support System: For technical issues within your course, contact the Customer Care Center by email at CustomerCare@michiganvirtual.org or by phone at (888) 889-2840.

Instructor Contact Expectations: Students can use email or the private message system within the Student Learning Portal to access highly qualified teachers when they need instructor assistance. Students will also receive feedback on their work inside the learning management system. The Instructor Info area of their course may describe additional communication options.

Academic Support Available: In addition to access to a highly qualified, Michigan certified teacher, students have access to academic videos and outside resources verified by Michigan Virtual. For technical issues within the course, students can contact the Michigan Virtual Customer Care by email at customercare@michiganvirtual.org or by phone at (888) 889-2840.

Required Assessment: This MedCerts course is considered PASS/FAIL. Throughout the course, various quizzes, assessments, or activities will require a minimum passing score to proceed in the course. Scores for these elements are available immediately, and these elements may be attempted until a satisfactory score is achieved. This course may also contain additional, nongraded assessments, such as games, simulations, and interactive activities, that must be successfully completed to progress through the course. Students must complete the following lesson quizzes and a final assessment with a minimum passing score of 80% accuracy: Lesson 1 - Managing Work Expectations and Patient Interactions; Lesson 2 - Managing Emotions; Lesson 3 - Work Relationships and Patient Interactions; Lesson 4 - Successful Interactions and Professional Communication; Lesson 5 - Professional Behavior for Allied Health Careers; Final Assessment – Professionalism in Allied Health.

Technical Skills Needed: Basic technology skills necessary to locate and share information and files as well as interact with others in a Learning Management System (LMS), include the ability to:

• Download, edit, save, convert, and upload files
• Download and install software
• Use a messaging service similar to email
• Communicate with others in online discussion or message boards, following basic rules of netiquette
• Open attachments shared in messages
• Create, save, and submit files in commonly used word processing program formats and as a PDF
• Edit file share settings in cloud-based applications, such as Google Docs, Sheets, or Slides
• Save a file as a .pdf
• Copy and paste and format text using your mouse, keyboard, or an html editor’s toolbar menu
• Insert images or links into a file or html editor
• Search for information within a document using Ctrl+F or Command+F keyboard shortcuts
• Work in multiple browser windows and tabs simultaneously
• Activate a microphone or webcam on your device, and record and upload or link audio and/or video files
• Use presentation and graphics programs
• Follow an online pacing guide or calendar of due dates
• Use spell-check, citation editors, and tools commonly provided in word processing tool menus
• Create and maintain usernames and passwords

Additional Information: None