Achieving Success with Difficult People
$
147
Content Area 24 hrs Self Paced 24 General SCECH
About This Course
Do you want to know how to interact with anyone, regardless of how difficult you perceive them to be? This course will give you the skills to effectively meet your needs while protecting the dignity and rights of others to form more cooperative relationships.
In this course, you will:
- Analyze situations from multiple perspectives
- Apply structured questioning (who, what, where, when, how, why) to better understand and navigate difficult interactions
- Identify patterns in personal interactions
- Select appropriate responses to different behavior types to improve communication
- Demonstrate assertive communication strategies that meet personal needs while respecting the dignity and rights of others
An external course provider, ed2go (Cengage), offers this course. Please take a moment to familiarize yourself with their privacy policy.
SCECHs Granted
- 24 - General SCECH
Duration
- 90 days
Source
- ed2go